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From: joxxxxxxx@sympatico.ca
Sent: Monday April 3, 2006
Thank you so much for a wonderful experience with my first order from you. It was packaged wonderfully and I was pleasantly surprised with the samples you threw in. Once again, thanks, and I assure I WILL be ordering again soon.
Jim O., Amherstburg, Canda
From: Fbxxxxx@yahoo.gr
Sent: Friday December 17, 2004
Patrice,
I received my order today. I would like to help you for your excellent job.
This has been the best customer service i have received from an online shop so far.
And believe me, i have placed many orders and the fact that i am located at the other end of the world has always been a difficulty factor.
Thank you for our prices, the products you carry and the shift response to my order.
Greetings and my kindest regards.
Fotis, ATHENS - GREECE
From: jxxxlxxx@eielson.af.mil
Sent: Wednesday, December 8, 2004
Patrice,
I got my order today and what a pleasant suprise! A gift wrapped christmas present complete with a hand written name tag. Such a classy touch adding to great customer service.
May you and yours have a wonderful Christmas andmany Happy New Years!
Thanks,
JL,North Pole, Alaska
From: Bxxxx@aol.com
Sent: Saturday, November 20, 2004
In regard to my last order: no. XXXX, I would like to thank you very much indeed for the great level of service given, the gift wrapping was excellent and very helpful! I will continue to use such an efficient and high quality service business.
Many Thanks, Robert B., Guildford, UK
From: Ixxxlxxx@hotmail.com
Sent:Tuesday, November 16, 2004
Patrice, Thank you for the personalized service. I checked the tracking number and I should haev it tomorrow.
I will email you and let you know when I get it. Thanks again. You have gained a long time customer.
Henry I., Homestead, FL
From: jxxxlxxx@eielson.af.mil
Sent: Wednesday, November 10, 2004
Dear Voila,
Received my package yesterday and wanted to say thanks for your prompt
service. I look forward to doing more business in the future.
Thanks again,
JL , North Pole, Alaska
From: julioAxxxx@graphxxx.com
Sent: Thursday, November 4, 2004
Hi Patrice,
What fantastic service.
Thanks again.
Julio A. Carlshalton, UK
From: martinxxxx@netzero.com
Sent: Thursday, October 22, 2004
thank you Patrice, I appreciate the good customer service.
Martin K., Simi Valley, CA
From: xxxx@chartermi.net
Sent: Wednesday, September 22, 2004
Have received and they are great, as expected. Thank you again Patrice
for your prompt service and attention.
Doug H., Spring Lake, MI
From: Graemexxxx@tiscali.co.uk
Sent: Wednesday, August 4, 2004
Thanks Patrice for the prompt and first rate service (two colleagues equally enjoyed the same) I am looking forward to my Voila selection.
Pleasure doing business
Graeme, Newcastle upon Tyne - England
We are here for you
From: csdxxxx@yahoo.com
Sent: Friday, July 10, 2004 2.35 PM
Thanks you so much. The service you have provided has been much appreciated. I really enjoy getting emails that show there is an actual person behind the business. This quick, effective, and personal service will certainly bring me back as a customer to your store.
Thanks!
Christoper D., Hixson, TN
Have you any special requirement? We care of.
You got a problem? We do our best to help you.
From: de bxxx [maillto:dxxxx@hotmail.com
Sent: Thursday, May 13, 2004 5:47 PM
To: wxxx@voilacigars.com
Subject: Thank you!
Hi,
Don't know whether you remember me? I was the one with the sad, sad story! The cigars I ordered from you arrived within three days! For someone used to the European postal services that's damned fast. Thank you very much.
I will certainly do business with you again. Thanks,
Derick (Watford, UK)
We hate having shipping issue. However, it happens sometimes. We do our best to solve it:
04/09/2004
Patrice,
I am sure you would be delighted to know I received my order today. Everything seems to be in order. Thanks again for your assertiveness throughout this situation. I appreciate your communication with FedEx and your promptness in resending the order. I'm sure you are just as glad as I am to know this ordeal is over.
Thanks Again,
Joe (King, NC)
Found on Amazon.com:
the best bargains for cigars and accessories, June 21, 2003
good prices ,excellent service,very friendly help from customer service.
Patrice knows what he is talking about and give very good advices.
The payment process seems very secure
We expect your comments, not only on the website but also on the way we treat you. Thank you!
PS. Please read our terms about Users feedback,comments and submissions.
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